Refund policy

Returns
We want our customers to be happy with their purchase. If for any reason you are not happy with your purchase we offer a full refund within 30 days from purchase. Stand alone dies (Foundation, Outline, Words) are returnable only within 10 day window. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items: Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.

Shipping
To return your product, contact us for RMA number and instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a shipping service with tracking or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

* Please note: Any customer that disputes a purchase through their bank or Paypal without contacting us in advance for resolution will have their rewards account closed and all points will be void. Credit card issuers and Paypal fine merchants for each dispute and we appreciate the opportunity to avoid fines and fees whenever possible. We are happy to work with our customers on any order issue they may have, please contact us directly before disputing any charge.