website

If you have forgotten your password and need to reset, please click on the password reset link on the log in screen. If your email is not being recognized and you have ordered with us previously, please contact us and we will send you a password reset link.

Absolutely! When you enter checkout you will see a lock sign appear in your browser, which confirms the transaction is being transmitted securely.

We sure do! The best way to learn about coupon codes, special offers and discounts is to join our newsletter. We also release special promotions on Facebook and Instagram.

Every order placed online will be sent a confirmation via email. First, pease check your spam or junk folder. If you still havent received a confirmation the email entered during checkout may be wrong, or the order may have not been completed. Please contact us and we will assist you!

Payment

Visa, Mastercard, Discover, American Express and Paypal.

Absolutely not, we never store payment information. We use a secure gateway that handles all payments, we have access to only the last 4 digits of any credit card on an order. If your credit card number is automatically being added to an order, please check your web browser as they often store credit cards and then autofill during checkout.

Shipping

Most orders are shipped via USPS, Monday - Friday.  Heavy orders may ship using UPS.  As soon as your order ships you will receive an email with your full tracking information so you can keep tabs on your delivery.

Yes, we do! We use the US Postal service to deliver all international packages. All packages will be marked CRAFT PRODUCTS and the actual value of the order will be recorded for customs purposes. Duty charges are the responsibility of the customer. We are unable to mark any international package as GIFT.

We try our absolute best to process orders within 1-2 working days of receipt.  Product ships from our warehouse in California. Please allow 3-5 working days for delivery within the USA. Please allow 7-14 days for delivery outside the USA.

Returns

We want our customers to be happy, so we are happy to accept returns within 30 days of purchase on new and unused items.  Please contact us for a return authorization number. Be sure to include your full name and order number with any return so that we can properly credit your account. Please note: Toppings are non-returnable since we are unable to verify the quantity in each bottle.

Miscellaneous

Unfortunately, no. We operate out of a commercial warehouse and due to insurance regulations we are unable to accommodate shopping on site. However, we participate in over 20 events throughout the USA each year and we'd love for you to shop with us at any of these locations.

No, we no longer offer wholesale ordering. Thank you for your interest.

We would love to fill every request we receive for donations, but its just not possible. We currently work with charities that we have established relationships with and are unable to add more at this time.

Exciting, thanks for thinking of us! We would love for you to apply to our affiliate program, please click here.

Exciting, thanks for thinking of us!  We would love for you to apply to our affiliate program, please click here. 

Thanks for thinking of us but we prefer customers do not email us with any product ideas. We often ask our customers for product feedback on Facebook, we would love for you to join us there!