shipping updates & transit delay information - CLICK HERE FOR INFORMATION

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shipping updates & transit delay information - CLICK HERE FOR INFORMATION

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2022 Current Shipping Update

Shipping is Free on $79 orders, USA.  Order total must reach $79 after all discounts, rewards and/or tax. We offer the option to upgrade to UPS shipping if you are currently experiencing issues with the USPS in your area but this is not required. Please select the shipping option that works best for you. UPS is not available to Hawaii, Alaska, PR or rural addresses subject to surcharges. 

Update 2022: Some rural address are now subject to UPS surcharges. The surcharges have doubled the ground shipping cost to rural areas and we are no longer able to offer UPS upgraded shipping in these locations. If your address falls in a UPS rural area with surcharge we will refund your UPS shipping fee and ship your orders via USPS. 

Order Processing:
Order processing times may vary.  During special sales or new releases please allow 5-10 working days for order processing. This does not include transit time. We process orders in order of date received. If you select UPS for faster shipping, it will not speed up our processing time. We send an email confirmation of orders received and a second confirmation will be emailed when your order ships.

Ordering Information:
Please order carefully. Our customer service department is working offsite due to COVID 19. We have a very small team processing orders. We works as fast as possible to process orders therefore we are not able to make adjustments once the order has been placed. 

  • We are no longer able to make changes to orders.
  • We are no longer able to combine multiple orders and refund shipping.
  • We are not able to hold orders placed for specific shipping dates.
  • We are not able to hold merchandise. 

Shipping Delays:
Due to COVID19 we have experienced transit delays with all carriers. Please review the information below regarding our policies on tracking and delayed or lost packages.

    Tracking Information:

    • We have the same tracking information we shared with you.
    • We have no phone number at the post office to check on a package.
    • If your tracking number shows your order was delivered but you don't see it, give it a few days to show up. Packages can accidentally get scanned as delivered or go to the wrong address. They almost always show up.
    • Just because your package is late or the tracking information hasn't changed in a few days, doesn't mean your package is lost. Please be patient.
    • If your package shows delivered and you have not received your order after 2-3 days, please contact us and we will open an incident report with the carrier.

    Lost Packages:
    We will always ensure our customers receive their orders. Due to COVID19 transit delays we require 30 business days before we replace or refund lost orders shipped within the USA. We require 75 days on orders shipped outside the USA. We have seen both carriers take up to 3-4 weeks to deliver USA packages since the start of COVID19.