2021 Current Shipping Update
We offer free shipping on $69 orders, USA. We offer the option to upgrade to UPS shipping if you are currently experiencing issues with the USPS in your area but this is not required. Please select the shipping option that works best for you.
Order Processing:
Please allow 1-2 working days for order processing. This does not include transit time. We process orders in order of date received. If you select UPS for faster shipping, it will not speed up our processing time. Processing times are longer during new releases and special sales. We send an email confirmation of orders received and a second confirmation will be emailed when your order ships.
Ordering Information:
Please order carefully. Our customer service department is working offsite due to COVID 19. We have a very small team processing orders. We works as fast as possible to process orders therefore we are not able to make adjustments once the order has been placed.
- We are no longer able to make changes to orders.
- We are no longer able to combine multiple orders and refund shipping.
- We are not able to hold orders placed for specific shipping dates.
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We are not able to hold merchandise.
Tracking Information:
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We have the same tracking information we shared with you.
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We have no phone number at the post office to check on a package.
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If your tracking number shows your order was delivered but you don't see it, give it a few days to show up. Packages can accidentally get scanned as delivered or go to the wrong address. They almost always show up.
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Just because your package is late or the tracking information hasn't changed in a few days, doesn't mean your package is lost.
Lost Packages:
We will always ensure our customers receive their orders. Due to COVID 19 shipping delays we require 30 business days before we replace or refund lost orders shipped within the USA. We require 75 days on orders shipped outside the USA. We have seen both carriers take up to 3-4 weeks to deliver USA packages since the start of COVID19.