Shipping is Free on $79 orders, USA. Order total must reach $79 after all discounts, rewards and/or tax. We offer the option to upgrade to faster shipping if you would like to reduce transit time for your order.
Economy Shipping: Free on orders over $79, or $6.95 for orders less than $79. Orders are typically sent using USPS First Class package, which typically take 4-7 working days to arrive.
Standard Shipping: We offer a faster transit time option when shipping your order for a small fee. Customers that select this option will have their orders shipped using UPS Ground or USPS Priority Mail. We no longer offer the option to select UPS shipping exclusively due to their additional surcharges. Packages with standard shipping typically take 2-4 working days to arrive.
* Transit times quoted are estimates only. We can not guarantee transit times with any carrier.
Order processing times are 1-2 working days. During special sales or new releases please allow 5-10 working days for order processing. This does not include transit time. We send an email confirmation of orders received and a second confirmation will be emailed when your order ships.
Please order carefully. Our customer service department is working offsite due to COVID 19. We have a very small team processing orders. We works as fast as possible to process orders therefore we are not able to make adjustments once the order has been placed.
- We are no longer able to make changes to orders.
- We are no longer able to combine multiple orders and refund shipping.
- We are not able to hold orders placed for specific shipping dates.
- We are not able to hold merchandise.
Due to COVID19 we have experienced transit delays with all carriers. Please review the information below regarding our policies on tracking and delayed or lost packages.
We have the same tracking information we shared with you.
We have no phone number at the post office to check on a package.
If your tracking number shows your order was delivered but you don't see it, give it a few days to show up. Packages can accidentally get scanned as delivered or go to the wrong address. They almost always show up.
Just because your package is late or the tracking information hasn't changed in a few days, doesn't mean your package is lost. Please be patient.
- If your package shows delivered and you have not received your order please contact us and we will open an incident report with the carrier.
- Lost packages must be reported to us within 30 days from the date shown as delivered.
- After 30 days we are no longer able to file a report and you will need to contact carrier directly for refund.
We will always ensure our customers receive their orders. Due to COVID19 transit delays we require 30 business days before we replace or refund lost orders shipped within the USA. We require 75 days on orders shipped outside the USA. We have seen both carriers take up to 3-4 weeks to deliver USA packages since the start of COVID19.
We ship your package to the address you enter on your order. We make no changes to shipping addresses. We use the address exactly as entered during checkout. It is the customers responsibility to enter their shipping details correctly. If a package is returned by the USPS due to incorrect address, we will resend the package at our expense - one time. If an incorrect address occurs more than one time, the customer will be required to pay the additional shipping.