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Royal Rewards FAQ


Queen & Co Royal Rewards Program

Queen & Co is excited to offer our customers a royal reward program!  This is our way of showing our appreciation. You’ll earn Crowns (points) for activities on our site such as purchases, product reviews, etc. You can use Crowns to earn discounts off purchases, so the more you collect the more you save.


Q: Who can join?
A: Anyone with an account is automatically enrolled. To create an account, please click here.

Q: How do I earn Crowns?
A: You can earn crowns for all sorts of activities, including purchases, product reviews or even just visiting our site. New for 2021 we will be rewarding crowns for Kindness and Creativity that we see on Facebook, in order notes or shared with us via email. 

 

Please Note: Birthday Crowns are rewarded on Princess level accounts and higher. Please allow 90 days for your birthday points to be deposited in your account. Gift cards are not eligible for royal rewards. 


Q: What are the different VIP levels and what are the benefits?
A: Below are the VIP levels and the rewards available for each level. 

Q: How do I find out what Tier I am in?
A: Click on the Tiers tab in the rewards panel and it will open up information regarding your Tier. Your current tier information will be at the top (along with when the tier expires). Below that you will find information on how far away you are from the next tier. 



Q: How do I view my Crown balance?

A: Your Crown balance is on the top of your Rewards Account pop up. 




Q: How can I see my reward activity? 
A: Please click on the Account tab and all of your activity (points earned/redeemed) will display.



Q: What are Kindness crowns?
A: These are crowns rewarded for random acts of kindness we see on Facebook or through interactions with our customers. 

Q: What are Creative crowns?
A: These are crowns rewarded randomly to customers that share their creativity with us via Facebook or Instagram.

Q: How do I redeem my Crowns?
A: You now have the ability to redeem your points directly during checkout or through using vouchers.  Click here for full instructions. Please read through these instructions carefully. 

Q: I have two codes to redeem, how do I do that?
A: Unfortunately, you can not redeem two codes on a single order. Our checkout only allows one code per order. If you need to cancel a voucher, please contact us.

Q: I redeemed my Crowns for a voucher, but lost the code. What do I do?
A: You can find your unused voucher codes within the rewards panel. Click on Get Rewards and scroll to the bottom of the page. There you will find unused vouchers. Click on View Reward and the code will display. 


Q: Do Crown points Expire?
A: Yes, crown points expire 12 months from the date earned.

Q: Is there a limit to the number of Crowns I can earn?
A: No. Go ahead and earn as many as you can!

Q: What do the 'approved', 'pending' and 'cancelled' statuses mean?

Approved: These Crowns can be redeemed on rewards immediately.

Pending: These Crowns need to be verified before you can redeem them. For example, there is a 7 day waiting period on points rewarded for purchases. There is a 90 day waiting period for birthday points. 

Cancelled: These Crowns will not be added to your account. For example, this will happen if you cancel a purchase (the Crowns will change from pending to cancelled)

Q: Why did my account balance go down?
A: You cancelled or returned a purchase.

Q: I completed an activity but didn't earn any Crowns!
A: It can sometimes take a few minutes for us to process your activity and provide your Crowns. There is also a grace period of crowns earned for purchases and birthday crowns (princess or higher).

Q: How do I leave the program?
A: If you no longer wish to earn Crowns, please contact us.